Master View Advisory
Access applied NDIS and healthcare provider sustainability and growth expertise with Transform Consultancy’s Master View Advisory Service.
Healthcare Case Study
Jacqueline Nyangena, Advisory Lead
Jacqueline Nyangena AICD, MRMIA, MBA, is a strategic leader with a demonstrated ability to mobilise and direct large, cross-functional teams to deliver innovative, high-impact business solutions that enhance operational efficiency and drive sustainable growth.
With more than 15 years of experience across domestic and international markets Jacqueline brings deep expertise in risk management, strategy execution, operational excellence and stakeholder alignment.
In her roles as Advisor, Founder, Operations Director and General Manager, Jacqueline has created value for a range of companies through her mission to unlock clarity and independence for her clients and their stakeholders.
Jacqueline is also a Chartered Accounting graduate, Master of Business Administration, Member of the Australian Institute of Company Directors and Member of the Risk Management Institute of Australia. She is adept at translating governance principles into actionable boardroom strategies, enabling executive teams to craft and implement operational plans that are both commercially sound and governance-aligned.
Jacqueline’s mission is to empower NDIS and healthcare service providers to achieve lasting sustainability and scalable growth through bespoke advisory services.
45%
A large Australian healthcare provider managing a $10 million annual budget was facing mounting pressure from significant regulatory changes, stagnant revenue and declining service delivery standards.
Jacqueline realigned business strategy with service delivery, implement process improvements, and design a workforce model that could meet the organisation’s short- and long-term needs.
Key interventions included strategic realignment with regulatory compliance; operational process improvement and performance uplift, organisational change framework development and delivery, workforce management redesign and team development and performance coaching.
revenue growth in 3 months
94%
Participant goals achieved
25%
medical service delivery increase
reduction in recruitment cycle timeframes
NDIS Case Study
4/4
Audits passed
50%
Jacqueline established Transform NDIS Supports in South Australia in 2020. Established on a foundation of care for participants, families, guardians, staff and consistent collaboration with all stakeholders.
Transform NDIS Support continues to achieve its objectives in quality support service delivery. Its achievements are underpinned by a solid Enterprise Risk Management Framework, strict compliance, astute and quality governance, strategic workforce management and supportive financial management practices.
100%
Compliance requirements achieved